FAQ                                                                                           

1. Q: Do you accept OEM service ?  

A: YES (with your design ,shape,size ,packing ,etc.)

2. Q: Where is your Company located?How can I visit there?

A: Our company is located in Wuzhou city,Guangxi,China.The world`s largest sysnthetic gemstone.Welcome to visit us!!! 

3. Q: How can I get the quotation?

A: Please send more details, such as material, shape, color, size, application, quantity, quality, and special demand etc. That may be helpful for us to offer the 

4. Q: Can I get some samples?

A: We are honored to offer you samples for quality check.

5. Q: What’s your delivery time?

A: For the inventory stones, we can arrange shipment within 1day. If the stones are out of stock, we need about 3~7days to finish the production. But the exact delivery time might be different for special orders

6. Q: How does your factory regarding quality control

A: We have 15 production processes,9 inspection processes,5 experienced QC,every gemstone has its quality assurance.

  7. Q: Do you offer guarantee for the products?

A: Yes, .we accept refund or return back if any quality problem within one week after customers received the products.

  8. Q: Why choose you?

A: Our company Provence Gems & Jewelry Co. has been in synthetic gemstones filed for over than 15 years since 2003. We provide with excellent quality reasonable price and best service is our mission. You will never regret to choose us.