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Wholesale Loose Stones & OEM/ODM Jewelry Services for Jewelers - Provence Jewelry

FAQ for Business Partners

To support our valued partners, we’ve compiled answers to some frequently asked questions regarding our production, customization, quality standards, and business practices.

1
What services does Provence Jewelry offer for business partners?
We offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services, tailored to meet the specific needs of jewelry shops, boutiques, design companies, and independent studios. This includes end-to-end jewelry production, from initial design to final delivery, as well as custom gemstone sourcing, lab-grown diamond supply, and unique jewelry customization.
2
What is the minimum order quantity (MOQ) for custom jewelry orders?
Our minimum order quantity varies depending on the complexity and type of the piece, material requirements, and whether it's an OEM or ODM project. For most projects, we work with partners to set an MOQ that aligns with production costs and your needs. Please reach out to discuss specifics.
3
Can you create custom designs based on our brand’s specifications?
Yes, we specialize in creating custom jewelry to your specifications. We begin with a consultation to understand your design needs and brand aesthetics, followed by a collaborative design process. Our in-house design team can create a CAD rendering and prototype based on your requirements.
4
What types of gemstones and diamonds do you offer?
We source a wide variety of gemstones, including lab-grown diamonds, sapphires, emeralds, and rubies. We also offer custom-cut gemstones and unique shapes on request, with strict quality checks to ensure clarity, cut, and color meet our high standards.
5
What is your quality control process?
Each piece undergoes a rigorous, multi-step quality control process to ensure it meets our standards for craftsmanship and durability. Our QC team checks each piece for design adherence, stone security, finish quality, and overall aesthetics before packaging and delivery. We pride ourselves on maintaining high quality and consistency for every order.
6
Can you incorporate branding elements in our custom jewelry pieces?
Yes, we offer a range of branding options, including custom engravings, logo application, and special finishes. Our team will work with you to integrate these elements seamlessly into each piece, ensuring your brand’s identity is preserved.
7
What is the typical lead time for custom orders?
Lead times depend on the complexity and volume of the order. For most custom projects, our lead time is approximately 4-6 weeks, including design, production, and quality control. We strive to meet tight timelines when possible and will provide a specific timeframe during your consultation.
8
Do you offer sample production before starting a bulk order?
Yes, we provide sample production for most custom orders to ensure the design, materials, and quality meet your expectations before full production. Samples are charged separately, with fees that may be credited toward your bulk order upon approval.
9
How does your pricing structure work for business clients?
Our pricing is tailored to the order volume, complexity, and materials used. We offer competitive rates by leveraging our local production expertise and raw material access, ensuring high quality at affordable prices. Contact our team to receive a custom quote based on your project details.
10
Do you offer sustainable and ethically sourced materials?
Yes, Provence Jewelry is committed to corporate social responsibility. We source gemstones and metals from trusted, ethical suppliers and offer eco-friendly materials on request, ensuring that every piece aligns with environmental and social standards.
11
How do you ensure secure and timely delivery of orders?
We use trusted, insured logistics partners to ensure safe and reliable delivery. Each order is packaged securely, and we offer tracking options so you can monitor your shipment’s progress. Expedited delivery options are also available for time-sensitive orders.
12
Can we visit your facility or schedule a virtual tour?
Yes, we welcome partners to visit our production facility in Wuzhou, Guangxi, or we can arrange a virtual tour. This provides an opportunity to see our process firsthand and discuss potential collaborations in more depth.
13
How do we start a partnership with Provence Jewelry?
Simply reach out to our business development team through our website or email, and we’ll arrange an initial consultation. We’re here to answer your questions, discuss your business goals, and explore ways to make your partnership with Provence Jewelry a success.

We value our partners and are dedicated to making the collaboration seamless, transparent, and mutually beneficial. For further questions, don’t hesitate to contact our team.

Leading commercial gemstone and jewellery manufacturer!

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