Table of Contents

At Provence Jewelry, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the choices and rights available to you. Please read this policy carefully before using our website or placing an order.

1

Introduction

This Privacy Policy is published by Provence Jewelry ("Provence", "we", "us", "our"), a jewelry manufacturer and direct-to-consumer retailer operating at provencejewellery.com, with its principal workshop and offices located in Wuzhou, Guangxi, China.

For the purposes of this Policy, "Personal Information" or "Personal Data" means any information that identifies, relates to, or can reasonably be linked to you as an individual — such as your name, email address, shipping address, or payment details.

By visiting our website, creating an account, placing an order, or contacting us via any channel (including WhatsApp, email, or live chat), you agree to the practices described in this Privacy Policy.

2

Scope & Applicability

This Policy applies to all personal information we collect through:

  • Our website at provencejewellery.com and any related subdomains
  • Email, WhatsApp, and live chat communications
  • Social media interactions (Instagram, Facebook, etc.) where you engage with our brand
  • Any other channel through which you provide us with your personal information

This Policy does not apply to third-party websites or platforms linked from our site. Those sites have their own privacy policies, which we encourage you to review.

3

Information You Provide to Us

We collect personal information you give us directly when you interact with our business:

Category

Examples

When Collected

Contact Data

Name, email address, phone number, shipping & billing address

Account creation, checkout, contact forms

Account Credentials

Username, password (stored encrypted)

Account registration

Order & Transaction Data

Products ordered, customisation specifications, order history, engraving details

When you place an order or request a custom design

Payment Data

Payment method details (processed by our secure payment partners; card numbers are not stored by Provence Jewelry)

At checkout

Custom Design Data

Sketches, reference images, design specifications, and preferences shared during custom order consultations

Custom order process

Communications Data

Messages, enquiries, reviews, feedback sent via email, WhatsApp, or live chat

When you contact us

Preference & Profile Data

Wishlist items, ring size preferences, saved designs, favourite products

Account usage, browsing

Marketing Consent

Your opt-in status for email and WhatsApp marketing

Newsletter sign-up, account settings

Note on Payment Security: All payment transactions are processed through our secure third-party payment partners using SSL encryption. Provence Jewelry does not store your full card numbers on our servers.

4

Information from Third-Party Sources

We may receive information about you from the following external sources, which we may combine with information already held about you:

  • Social media platforms (e.g. Instagram, Facebook) — if you interact with our brand pages, tag us in posts, or use social login features
  • Payment and fraud-prevention providers — to verify transactions and protect against fraudulent orders
  • Shipping partners (FedEx, DHL) — delivery confirmation and address validation data
  • Marketing tools — aggregate analytics data used to improve our advertising reach
  • Referral programmes — if a friend refers you to us, we receive only the information necessary to honour the referral
5

How We Use Your Information

We use personal information for the following purposes:

Order Fulfilment & Customer Service

  • Processing, crafting, and shipping your orders
  • Managing custom design consultations
  • Providing after-sales support, warranty service, and handling returns or exchanges
  • Communicating order updates, shipping notifications, and delivery confirmations

Account Management

  • Creating and maintaining your customer account
  • Saving your preferences, wishlist, and order history
  • Authenticating your identity for secure access

Marketing & Communications

  • Sending promotional emails and WhatsApp messages where you have opted in
  • Personalising product recommendations based on your browsing and purchase history
  • Running seasonal promotions, giveaways, and loyalty programmes

Website Improvement & Analytics

  • Understanding how customers navigate and use our website
  • Improving site performance, layout, and product presentation
  • Diagnosing technical issues and bugs

Legal & Security

  • Preventing, detecting, and investigating fraud or unauthorised account access
  • Complying with applicable laws, regulations, and government requests
  • Enforcing our Terms & Conditions and protecting our legal rights
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.
6

Disclosure & Sharing of Information

We work with trusted third-party companies to help us operate our business. These include:

  • Shipping carriers (FedEx, DHL) — to deliver your orders
  • Payment processors — to securely handle transactions
  • Website hosting & technology providers — to keep our website running securely
  • Email & messaging platforms — to send transactional and marketing communications
  • Analytics providers — to understand website performance (e.g. Google Analytics)
  • Customer support tools — to manage live chat and enquiries

All service providers are contractually required to handle your data securely and only for the purposes we specify. They are not permitted to use your data for their own marketing.

Legal Requirements

We may disclose your information if required to do so by law, court order, or at the request of a government authority. We may also share data where we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our customers or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you via email and a prominent notice on our website if this occurs.

With Your Consent

We may share your information for other purposes where you have given explicit consent, such as for user-generated content features or testimonial programmes.

7

Your Choices

Marketing Communications

You may opt out of receiving promotional emails at any time by clicking "Unsubscribe" at the bottom of any marketing email, or by contacting us directly. Opting out of marketing will not affect transactional communications (such as order confirmations and shipping updates).

If you have opted into WhatsApp marketing, you may opt out by messaging "STOP" to our WhatsApp number or contacting our support team.

Account Information

You can review, update, or correct your account information at any time by logging into your account or contacting our customer service team.

Data Deletion

You may request deletion of your account and associated personal data by emailing [email protected]. Please note that we may be required to retain certain records for legal or accounting purposes even after account deletion.

8

Children's Privacy

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information without your consent, please contact us at [email protected] and we will take prompt steps to delete that information.

9

International Data Transfers

Provence Jewelry is based in China, and your personal information will be stored on and processed by our systems and those of our service providers, which may be located in various countries including China, the United States, and other regions.

By using our website and placing an order, you acknowledge and consent to the transfer of your personal information to these countries, which may have different data protection laws from your country of residence.

Where required by applicable law (such as for transfers from the European Economic Area), we implement appropriate safeguards — including Standard Contractual Clauses or equivalent mechanisms — to ensure your data receives an adequate level of protection.

For customers in the EU/UK: All cross-border data transfers involving your personal information are conducted with appropriate legal protections in place. You may contact us to request information about the specific mechanisms used.
10

GDPR Notice (EU & UK Customers)

If you are located in the European Economic Area (EEA) or the United Kingdom, this section provides additional information required under the General Data Protection Regulation (GDPR) and the UK GDPR.

Data Controller

Provence Jewelry acts as the data controller for personal information collected through our website and services. Our contact address is provided in the Contact Us section below.

Lawful Bases for Processing

We rely on the following legal bases to process your personal information:

  • Contract performance — processing necessary to fulfil your order and deliver our services
  • Legal obligation — where we are required to process data by applicable law
  • Legitimate interests — for fraud prevention, website analytics, and improving our services, where these interests do not override your rights
  • Consent — for marketing communications and non-essential cookies, where you have opted in

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, and in accordance with applicable legal obligations. Order records are typically retained for seven years for accounting and legal compliance purposes. Marketing data is retained until you opt out or request deletion.

Your Right to Complain

EU residents have the right to lodge a complaint with their national data protection authority. UK residents may contact the Information Commissioner's Office (ICO) at ico.org.uk.

11

CCPA Notice (California Residents)

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. This section supplements our general Privacy Policy.

Categories of Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information: identifiers (name, email, IP address); commercial information (order and purchase history); internet activity data (browsing behaviour on our site); and geolocation data (country/region derived from IP address).

We Do Not Sell Your Personal Information

Provence Jewelry does not sell personal information to third parties as defined under the CCPA. We do not "sell" or "share" your data for purposes of cross-context behavioural advertising.

Your California Rights

  • Right to Know — request disclosure of the categories and specific pieces of personal information we have collected, used, or shared about you
  • Right to Delete — request deletion of personal information we have collected from you, subject to certain exceptions
  • Right to Correct — request correction of inaccurate personal information
  • Right to Non-Discrimination — we will not discriminate against you for exercising your CCPA rights

To exercise your California rights, please email us at [email protected] with "California Privacy Request" in the subject line. We will respond within 45 days as required by law. You may designate an authorised agent to submit requests on your behalf.

12

Data Security & Retention

Security Measures

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

  • SSL/TLS encryption for all data transmitted between your browser and our website
  • Encrypted storage of account passwords
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular security assessments of our systems and service providers
  • Secure payment processing through PCI-compliant payment partners

While we take these steps seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this Policy, or as required by law. In general:

  • Order and transaction records are retained for a minimum of 7 years for tax and legal compliance
  • Account data is retained for as long as your account is active, plus a reasonable period thereafter
  • Marketing data is retained until you opt out or request deletion
  • Communication records (support enquiries, custom design consultations) are retained for 3 years

When data is no longer needed, we securely delete or anonymise it.

13

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

  • Updating the "Last updated" date at the top of this page
  • Sending an email notification to customers with active accounts (for significant changes)
  • Displaying a prominent notice on our website

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

14

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us using any of the channels below. We are committed to responding promptly and transparently.

Support: [email protected]
WhatsApp: +86 19976307146
Mailing address: No. 1 Jiayang Building, Longshan Road, Changzhou District, Wuzhou City, Guangxi Province, China 543002

We aim to respond to all privacy-related enquiries within 30 days of receipt. For complex requests, we may require additional time and will notify you accordingly.